On February 2, I purchased a pair of Columbia Strata Trail Mid boots from Columbia’s official website. Although the product was marketed as “waterproof,” the boots let water in during normal rain in Istanbul, even though I specifically avoided stepping into deep puddles. As a result, my feet got wet.
I sent the product to the company for inspection on February 17. The item was unaccounted for for a period of time, and I was only informed on March 3 that it had been located. On March 10, I was told that the issue was not caused by a material defect and that my refund request would not be accepted. I have been dealing with this process for about a month now, and at this point, I have neither received a refund nor had the product returned to me.
I do not accept that a product sold as waterproof allows water in under normal rain conditions, nor do I accept my refund request being denied as “user error.” I request that Columbia acknowledge this product as defective and issue a full refund of approximately $176. Otherwise, I will file a complaint with the Consumer Arbitration Committee and, if necessary, pursue legal action.
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...
I purchased a pair of Columbia Outdry shoes with a 2-year waterproof guarantee, but they failed to keep water out during light rain. The water entered through the upper part of the shoe, which is unacceptable for a product marketed as waterproof. I sent the shoes in for inspection, but the response ...
I purchased a Columbia waterproof Granite Trail boot on 17/11/2023. I live in Aydın, where winters are mild, almost like autumn, with soft weather conditions. As a result, I only wore the boots a few times. However, during heavy rain, water completely soaked into my boots, despite them being adverti...
In September 2024, I purchased a pair of Columbia Firecamp Boots from the Columbia store at Viaport Outlet. During the sale, the staff specifically emphasized that the product was “100% waterproof.” I mostly used the boots in snowy conditions, and initially, I did not experience any issues. However,...
I purchased a pair of Columbia shoes with claimed waterproof features. Despite the assurance, my feet got soaked during rainfall. I returned the shoes to the store for examination, and after inspection, they claimed there was no issue. However, upon using the shoes again, the problem persisted. I re...
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