I purchased the Columbia Ekru Outdoor model shoes through Boyner. About eight months after purchase, the stitching on the shoes started coming apart. Since the product was still under warranty, I applied for warranty service through the Boyner store. However, after inspection, I was informed that the issue was not caused by a production or material defect, and my request was rejected. I also contacted Boyner customer service, but the product was returned to me on August 31.
My warranty and invoice period are still valid. I do not believe the stitching defect was caused by user error, and I am requesting that the product be replaced. I kindly ask for my grievance to be resolved.
I purchased a pair of Columbia boots from your store, but they were defective from the start. The stitching was incomplete in some areas, and after a short period of use, the back of the boot split open, and the stitching came undone. Clearly, this is a manufacturing defect, so I returned the boots ...
I bought a pair of Columbia shoes, and within less than a year, the inner heel area developed tears in two separate spots. Since the shoes were still under warranty, I returned them to the store for inspection. I waited for an entire month without hearing anything, so I visited the store myself to ...
In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 months of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well. ...
There were tears at the same spots on the folding points of the shoe. We forwarded it to the store where we bought it, and a service form was opened, but the response came back as rejected. They claimed it was user-caused without even providing a proper explanation. We barely used the shoes, and the...
I bought a pair of Columbia shoes from Zorlu Center, expecting quality and durability. In less than six months, the sole started coming apart, with the glue completely separating. I sent the shoes in for an exchange, assuming Columbia would stand behind their product. After three weeks, they return...
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