I purchased Columbia Strata Trail Mid WP men’s hiking boots from Columbia’s official online store on March 17, 2025. After purchasing the product, I did not wear it at all for approximately six months, and overall I was only able to use it for a total of two to three months. Despite this limited use, serious peeling and deterioration developed on the upper mesh areas on both the right and left sides, and I also experienced water leakage. I believe that this level of damage occurring in such a short period is not caused by user error but is instead a product-related defect. Because of this issue, I sent the product for inspection on January 30, 2026, but the inspection result was reported to me as negative, without any detailed explanation or proposed solution. The fact that a boot in this price range deformed so quickly after limited use, and that the issue was then dismissed, has seriously damaged my trust in the brand. Since I believe the defect is due to a manufacturing issue, I am requesting a replacement of my Strata Trail Mid WP men’s boots. It is also clear that if I were to repurchase the same product today, I would suffer a financial loss due to the price difference. I respectfully request that my complaint be reviewed again and that I be assisted with a product replacement so that my grievance can be resolved and my trust in the brand can be restored.
I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despite regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that...
On June 9, 2024, I purchased three pairs of Columbia waterproof boots from the Capacity Mall location, intending them for winter use. My son wore one pair for the very first time on a rainy school day in early January, only to come home with soaked feet. On January 16, 2025, I returned the boots to...
I purchased a pair of Columbia shoes on March 14, 2024, and was shocked when they developed tears on the upper part and showed signs of wear in various areas after only a short period. I submitted them for inspection at the store on October 13, 2024, hoping for a replacement. However, on October 17,...
In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 months of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well. ...
I bought a pair of Columbia winter shoes for my wife at the end of last winter season, trusting the brand’s quality. Since they were purchased late in the season, they were barely worn. However, despite minimal use, the inside of the shoes started to deteriorate, showing holes and deformation. I ex...
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