On 16.03.2025, I purchased a pair of Columbia BM6693 Hatana Max Outdry shoes (product code: 2107661083). I started using the shoes about seven months after purchasing them, and from the very first wear, I noticed that both shoes were letting water inside. I used them a total of five times, and on one or two rainy days, my feet got wet. Because of this issue, I went to Columbia store. However, after inspection, they claimed the problem was not due to a production or material defect, and my request was rejected. I was left in a difficult position; the shoes were expected to be waterproof, and experiencing this problem from the first use was very disappointing. I request a replacement or a refund for the product. I kindly ask that my grievance be resolved.
I purchased a pair of Columbia Outdry shoes with a 2-year waterproof guarantee, but they failed to keep water out during light rain. The water entered through the upper part of the shoe, which is unacceptable for a product marketed as waterproof. I sent the shoes in for inspection, but the response ...
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...
I dropped off my Columbia Hatana OutDry shoes for inspection at the Beylikdüzü Columbia store on January 17 because they were leaking water—especially from the right shoe—and making an annoying squeaking noise from the heel area. Since then, I haven’t received any updates. No calls, no emails, no ex...
I purchased Columbia Facet 75 Outdry boots, marketed as waterproof, and wore them in the rain for the first time today. After a 20-minute walk, my right foot was completely soaked, while my left foot remained dry. It’s clear the boots have a manufacturing defect in the right shoe. While I’ve been h...
I purchased a pair of Columbia shoes with claimed waterproof features. Despite the assurance, my feet got soaked during rainfall. I returned the shoes to the store for examination, and after inspection, they claimed there was no issue. However, upon using the shoes again, the problem persisted. I re...
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