On October 23, 2023, I bought a pair of boots for my spouse from a Columbia store, costing ₺9,000. I was explicitly assured that any initial sweating and odor issues would subside, and that the inspection period for these high-priced boots was two years.
Now, less than a year later, the boots still cause excessive sweating and an unbearable odor, making them unwearable. When I contacted Columbia, they suddenly informed me they've changed the inspection period to one year, effectively voiding the original promise! This is a blatant bait-and-switch. Neither the customer service representatives nor the store manager are offering any help whatsoever. They promise callbacks but never follow through, leaving me completely stranded.
Even cheaper brands don't treat their customers this poorly. I'm utterly disgusted by Columbia's dishonesty and lack of accountability. They sold me an expensive, defective product and then changed the terms of the warranty behind my back. Columbia, you need to honor the original two-year inspection period for these boots and address the sweating and odor issues immediately! Either replace these defective boots with a functional pair or issue a full refund. Stop deceiving your customers and stand by your products and promises.
I bought a pair of boots from a Columbia store on February 2, 2025, and they had an absolutely horrible odor. I thought it was just the "new shoe" smell, so I aired them out on my balcony for days, but the terrible smell never went away. It's been nearly four months, and the stench is still there, m...
I purchased a pair of Columbia shoes in May, expecting high quality, but instead, they developed a horrible odor and became unwearable. Despite my complaint, Columbia dismissed it with a careless inspection, claiming the issue was "not their fault" and refusing to take responsibility. To make matte...
5 months ago, the boot I bought from Columbia store, opened on the front part of the left foot. On April 7, I took the boot to the store where I bought it and they sent it for inspection. After 10 days, the rejection came back and it was written that there was no problem in the production of the sho...
I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despite regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that...
In December 2023, I purchased Columbia Firecamp boots from the Park Columbia store. In June, I sent the boots for inspection due to pilling issues. The store informed me the defect was production-related and approved my return. However, they offered me a store credit instead of replacing the boots. ...
Comments