CapCut Pro Subscription Not Showing After Apple Payment

I purchased a CapCut Pro subscription on my iPhone 14 Pro Max. On September 11, I was charged 49.90 TRY, and the payment appears as an active subscription in my Apple subscriptions. However, I still cannot access any Pro features in the app, and my account continues to appear as a standard user.

Despite checking the app repeatedly, I am unable to use the Pro features, and CapCut keeps asking me to purchase a subscription again as if the original purchase never happened. The subscription is clearly active in my Apple account, but CapCut has not applied the Pro membership to my account.

I have repeatedly tried to contact customer support through the app and other channels, but I have received no response and none of my messages have been answered. I have paid for a service that I cannot use and am also unable to receive adequate customer support.

I request that this issue be resolved immediately and that my CapCut Pro subscription be activated on my account without further delay. If this is not possible, I request an immediate refund of the $1 I paid.