CapCut Pro Account Locked After Unexpected Logout

I have been using the CapCut app on my iPhone with a Pro subscription for a long time. However, the app recently logged me out of my account unexpectedly, and I have been unable to access it since. When I try to log in using my registered email address, Ab************@hotmail.com, I first receive an “Incorrect email or password” error, followed by a “Too many attempts. Please try again later.” message.

Because I forgot my password, I have also tried the password reset process several times. I enter the verification code sent to my email and proceed to the screen where I can create a new password, but I receive the same errors when trying to set the new password. As a result, I am completely unable to access my account. This issue started approximately one month ago, and I have been unable to access my account ever since.

My CapCut Pro subscription is still active, so I continue to be charged even though I cannot use my account despite having an active subscription. I also have not been able to find a customer service option or a clear support channel within the app, so I cannot resolve the issue on my own.

I request that access to my CapCut account, which has my Pro subscription attached to it, be restored and that the technical issue preventing me from logging in be investigated and resolved as soon as possible.