CapCut Support Keeps Sending Generic Replies

I am a CapCut Pro annual subscriber and have been trying for months to resolve several serious issues through CapCut Support without any meaningful outcome. The main problem began around May 2026, immediately after I installed a CapCut update that the application itself prompted me to install. I did not uninstall or reinstall the app, clear the cache, switch devices, or delete any projects. Right after this update, multiple projects suddenly disappeared from my account across the web, iPhone, iPad, and MacBook. I contacted support right away and since then I have exchanged dozens of emails with CapCut Support over several months, using both email and the in‑app support once. Throughout this period I have repeatedly provided all information they requested, including my CapCut UID, screenshots, Asset IDs, dates and times, payment information, technical details, and detailed timelines of the issues. Despite this, each time I send the requested information I am either asked again for information I have already provided, or I receive the same generic troubleshooting instructions that do not apply to my situation. My key questions have never been answered: why my projects disappeared immediately after the update, whether the missing projects can be restored, whether the credits used to create them will be refunded if they cannot be restored, and what the actual results were of the investigations they repeatedly stated they were conducting. In addition to the lost projects, I have experienced failed AI generations where credits were still deducted for unusable results, and templates that generated content completely different from what was advertised. For example, I used a Tom and Jerry template, but the generated content did not resemble Tom and Jerry at all. Even after providing the requested Asset ID and technical information for these issues, I continued to receive generic responses that did not address the problem. After months of communication, I still have no clear answers or resolution, and my questions continue to be ignored while I receive the same repetitive replies. As an annual CapCut Pro subscriber, I find this extremely disappointing. With this complaint, I request that the credits used for the missing projects, failed AI generations, and unusable or misleading templates be restored to my account, and that my case be properly reviewed by someone with the authority to investigate and provide a clear, written explanation.