I purchased my CapCut Pro subscription through the App Store. In the “Subscriptions” section of my App Store account, the CapCut Pro membership clearly appears as active, and it is also clearly stated that the payment was successfully processed. Despite this, when I open the CapCut application, my Pro membership is not recognized and I cannot use any of the Pro features.
This issue has been continuing for approximately two months. The application does not display any Pro status or active subscription information, even though the membership is fully active on my Apple account.
I repeatedly checked both inside the CapCut application and through the App Store subscription settings, but the problem still has not been resolved.
Even though I contacted both CapCut support and App Store support regarding this issue, I have not received any response or assistance so far.
I request that my paid Pro subscription, which is clearly visible and active in my App Store subscriptions, be properly recognized inside the CapCut application and that all Pro features be activated immediately.
I will also attach screenshots as proof of my active subscription and payment information.
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