CapCut cannot import certain files, what can be done in this case?

If CapCut can't import some files, it's usually because the media is damaged or the files are in a format that CapCut doesn't accept.

CapCut usually works with MP4, MOV, and AVI files, so make sure yours is one of these. Change the file type with a safe converter if it doesn't work.

Also, look at the file size. Very big files or 4K videos can put a strain on the system, especially on phones.

The trouble is sometimes caused by a damaged file. To make sure it works, play the file in a video player like VLC. You might need to get a new copy if it doesn't.

Also, make sure that the CapCut app and the OS on your device are both up to date. Newer versions often fix bugs that make it impossible to load files. Sometimes restarting the app or gadget can fix short-term problems.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.