I paid for a subscription to CapCut Pro, but the features are not activated. What should I do?

I have an active CapCut Pro subscription that started on November 24, 2025, as a yearly plan. However, since January 21, 2026, I have been completely unable to log in to my Pro account on any platform, including the mobile app, desktop software, and website. Every time I try to sign in, I receive a ...

On January 16, 2026, I started a 7-day free trial in the CapCut app. Because the trial period appeared to end on the same day, I canceled the subscription on January 16, 2026 through the Apple App Store. Despite this, I noticed that $23 was charged the same day to my Ziraat Bank debit card ending in...

For some time, CapCut on my Android device has been withdrawing money from my bank card without my permission and without any subscription approval from me. On three separate occasions, always around the 23rd of the month, ₺195 was withdrawn each time from my bank card, even though I did not purchas...

My CapCut Pro annual subscription was renewed on December 14, 2025, and 1,199 TL was charged from my account for this renewal. However, two days later, on December 16, 2025, at 01:09, I noticed that an additional 1,999 TL was charged, again appearing as a subscription renewal for the same period. Be...

I am writing regarding a problem with my CapCut monthly subscription payment. I paid for the CapCut monthly service using DANA from Indonesia, and although the payment was successful and I have proof of payment, the coins in my CapCut account are still showing as zero. I need to use the subscription...

On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...

On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...

For the past week, my CapCut mobile app account has been automatically upgraded to a Pro subscription without my approval or consent. So far, no payment has been charged, but the fact that this subscription was activated without my authorization is deeply concerning. I have not yet contacted CapCut...

I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...

On October 4, I accidentally purchased an annual subscription worth ₺700 in the CapCut app on my Realme 11 (Android) device. The purchase happened completely unintentionally, and I have never used the subscription. After the transaction, I wasn’t sure how to contact CapCut or Google Play, so I could...

In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...

On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...

On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...

On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...

I signed up for the CapCut Pro subscription on the App Store to use the one-week free trial. Unfortunately, I forgot to cancel it before the trial ended, and just about 24 minutes ago, my bank card was automatically charged 1,000 TL. As soon as I noticed, I immediately canceled my subscription. Thi...

On September 2, 2025, I purchased the paid version of CapCut on my iPhone and was charged 999.99 TL, processed through Paycell and added to my Turkcell bill. Despite using the latest version of the app, the CapCut watermark still appears on all of my videos. This issue is extremely frustrating, esp...

I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...

On September 20, 2025, a yearly charge of ₺999 was withdrawn from my Ziraat Bank card through the CapCut app without my knowledge or consent. I use a Redmi 10 Android phone, and I never started any subscription in CapCut using my email address (s***********@gmail.com). This is the first time such a ...

Hello, I've been exchanging emails with CapCut support for over a month. I have one account where I was paying €11.99/month for Pro. One day, I tried exporting a video but couldn’t. The payment hadn’t gone through, even though it's usually automatic and I had money in my account. I tried to pay the ...

While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...

Hi everyone. I’m based in Turkey, and when I checked the CapCut subscription pricing, it clearly displayed ₺2,299 — which is approximately $56. However, I was charged $179.99, which is extremely disappointing and completely unexpected. I’ve attached screenshots showing both the displayed price and t...

I thought I purchased the CapCut Pro subscription, which costs ₺399, but instead, I accidentally bought the Template subscription for ₺200. This was not my intention, and I want to cancel the Template subscription and get a refund for the ₺200 I paid. After receiving the refund, I plan to purchase ...

I purchased CapCut Pro yesterday, but today the app started freezing, so I restarted my device. After restarting, I logged back into my account and saw that my Pro access was gone. Why did this happen? I’m crying—I can’t live without my CapCut Pro access. Please resolve this as soon as possible.

I bought a one-year CapCut Pro subscription for ₺2,999, but my membership disappeared in less than a month without any explanation. I reported this issue to CapCut, but their response was useless, and they stopped replying to my follow-up emails. Because of my work, I purchased another one-month Pro...