I paid for a subscription to CapCut Pro, but the features are not activated. What should I do?

Check your payment receipt through Google Play (for Android) or Apple ID (for iOS) to verify the purchase if you paid for CapCut Pro but the features are not yet active.

Then, to manually activate the subscription, launch CapCut, navigate to your profile, and select "Restore Purchase."

Make sure you have a reliable internet connection and that you are logged in with the same account that was used to make the transaction.

Try restarting the application or reinstalling it if that doesn't work. If you're logged in, your projects will typically be saved in the cloud.

Additionally, look for OS and app upgrades that could interfere with subscription synchronization.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.