CamScanner added the ‘Scanned by CamScanner’ watermark to my documents even though I paid for the premium version. Can it be removed?

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Xolvie
Xolvie Resolution Specialist February 09, 4:19 pm

A premium subscription in CamScanner should automatically remove watermarks. If they keep appearing:

Check that premium is active in the app settings. If the status isn’t shown, restore the purchase via Restore Purchases.

Check how the document is created/exported — in some cases, exporting to a free PDF format keeps the watermark, while paid formats remove it.

Clear the app cache or reinstall CamScanner to resync the subscription data.

Create a new document — scans made before the premium activation may still have the watermark.

If watermarks continue to appear on all new files, this is likely a service error. Contact CamScanner support and provide:

a screenshot of a sample document;

proof of subscription payment.

If CamScanner does not remove watermarks despite an active premium account, file a complaint on Xolvie. This helps document the issue and pushes the service to fix the problem faster.

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