CamScanner Premium Subscription Active but Google Play Still Requests Payment

CamScanner Premium Subscription Active but Google Play Still Requests Payment
CamScanner Premium Subscription Active but Google Play Still Requests Payment
Anindita
Anindita
CamScanner
June 9 9:04 AM6

I am a CamScanner Premium one-year subscription user on an Android device in Indonesia. After my previous subscription expired, I renewed and paid for the new one-year premium plan directly through the CamScanner app, not via Google Play. My CamScanner account has been activated as premium and works as a paid account. However, in Google Play it still shows an error with my subscription and keeps asking me to pay again, as if I have not renewed. I am worried that because of this mismatch, I may be billed continuously or charged twice, and my subscription status in Google Play does not correctly show that I have already resubscribed through the app. I request that my subscription status be corrected so that Google Play recognizes that I already have an active one-year premium subscription, and that I will not be charged repeatedly or double billed for the same period. I would like written confirmation that my payment is valid and that there will be no unexpected additional charges.

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