I have questions about CamScanner’s security and privacy policy (where documents are stored, who has access to them). How can I contact support and get transparent answers

CamScanner stores documents in the cloud if synchronization is enabled. It typically uses its own servers and partner data centers (there have been security concerns in the past, which makes these questions especially relevant).

How to contact support:

Through the Help & Feedback section in the app

By email: [email protected]

Via Google Play / App Store — “Report a problem”

What to clarify in your request:

Where the data storage servers are physically located

Who has access to your documents (only you or also company staff)

How encryption and data protection are ensured during transfer and storage

How to request deletion of your data if you stop using the service

Under the regulations, CamScanner is required to provide a full response within 30 days.

If CamScanner does not disclose its security and privacy policy or avoids giving clear answers, file a complaint on Xolvie. This helps push for transparency and apply pressure on the company in the interests of users.