CamScanner subscriptions are managed through the app stores (Google Play or the App Store):
Turn off auto-renewal:
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → CamScanner → Cancel
iOS: Settings → Apple ID → Subscriptions → CamScanner → Cancel Subscription
Subscription period:
The subscription will remain active until the end of the already paid period. No further charges will be made after that.
Requesting a refund:
Google Play: Open the receipt → “Request a refund”
App Store: Go to reportaproblem.apple.com → select the CamScanner purchase → “Report a Problem” → “Request a refund”
Refund timeframe: Usually 3–7 business days.
Important: Refunds are approved by the app stores, not by CamScanner itself, since Google and Apple process the payments.
If CamScanner continues to charge you after auto-renewal is canceled or refuses a refund, file a complaint on Xolvie. This helps document the issue and demand compensation.
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