When scanning documents, the CamScanner app freezes or crashes. How can I fix these issues?

If CamScanner freezes or closes when you try to scan documents:

Check for app updates — install the latest version from Google Play or the App Store.

Clear cache and temporary files:

Android: Settings → Apps → CamScanner → Storage → Clear cache

iOS: Delete and reinstall the app

Check camera and storage permissions — CamScanner may crash if required permissions are missing.

Close other apps — scanning can fail if there isn’t enough available RAM.

Free up storage space — a nearly full device often causes errors when saving scans.

Check your internet connection — CamScanner syncs files to the cloud, and a poor connection can cause freezing.

If the issue persists, record the screen showing the error and contact CamScanner support with a detailed description.

If CamScanner does not fix the crashes and the app remains unusable, file a complaint on Xolvie. This can help speed up the resolution and push the company to fix the underlying issues.