We booked the Heroes Square & City Park Thermals Apartment through Booking.com, trusting their service, but were completely let down by both the property owner and Booking. The owner sent a code and a video explaining how to find the place, but when we arrived, the location was terrible, and it was late at night, making it hard to navigate. When we finally found the apartment, there was no key! Despite multiple calls and messages, the owner never responded, leaving us stranded in the middle of the night. Booking’s customer service also failed to help, and we had no choice but to book another hotel at the last minute. The early booking discount we relied on was wasted, and I’ll never make an advance payment again. After reading reviews, I found that many other travelers experienced the same issue. How can Booking allow such situations to happen? I’ve lost all trust in the platform and will be using other services for future reservations.
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
I booked the Kryopigihome 1 apartment through Booking.com for 4 nights, from September 5 to September 9, and paid the full amount online. Today, September 3, just two days before my stay, I received an abrupt message: "Your reservation has been canceled." I contacted the property owner, and she expl...
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