I booked the Kryopigihome 1 apartment through Booking.com for 4 nights, from September 5 to September 9, and paid the full amount online. Today, September 3, just two days before my stay, I received an abrupt message: "Your reservation has been canceled." I contacted the property owner, and she explained that Booking had double-booked the apartment, resulting in my reservation being canceled. She also suggested that to avoid cancellations like this in the future, I should book directly with the property. However, when I reached out to Booking, they claimed that the property had canceled my reservation. Now, with only two days left until my vacation, I’m stuck without accommodations. Booking promises a response within 24 hours, but I’m left in the dark about when I will receive my refund. I paid via credit card, and the uncertainty around the refund has left me worried. It’s unacceptable for these platforms to leave customers stranded like this with no immediate resolution.
I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July 1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged ...
I booked an apartment in London for 4 nights through Booking.com in February 2024. However, Booking.com canceled my reservation, and even though an entire year has passed, I still have not received my refund! We provided all necessary proof, including a full year of credit card statements, but desp...
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
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