I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely no sense of safety or security.
Worse, the room looked nothing like the pictures shown on the site. It was clearly misrepresented. I immediately contacted Booking.com to request a refund, but they denied it, stating they couldn’t process any reimbursement.
This is deceptive advertising and an outright betrayal of customer trust. Booking.com failed to vet the listing properly and continues to support misleading properties that endanger their customers. I regret trusting this platform and will never use it again.
I demand a full refund for this appalling experience and urge Booking.com to take responsibility for the listings they promote. No one deserves to be tricked like this when booking a room online.
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
On June 5, just before our trip to Thessaloniki, Greece, we made a same-day hotel reservation through Booking.com. We arrived at the property around 8:00 PM, only to walk into a room that was clearly not cleaned—the bed sheets were dirty and the towels had been used. It was obvious the room hadn’t b...
I made a reservation through Booking.com for Thassos Manolis Studio, specifically for a sea-view room for three people. However, upon arrival, we were given a room below the street level, dark with floor-to-ceiling windows, and filled with street noise. The property owner intentionally uploads blurr...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
Hello, I recently booked a hotel in Cyprus through Booking.com based on the appealing photos and clean descriptions provided on the site. However, upon arriving at the hotel, I was utterly shocked. The room they assigned us was nothing like the photos—it was a cramped space with two separate beds in...
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