I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated.
Despite already being charged the full amount, I never received a refund. I’ve tried contacting both the property owner and Booking.com’s customer support multiple times, but no one is responding. I sent messages, made calls to both domestic and international support lines, and still—no reply. It feels like I’m being completely ignored.
I trusted Booking.com to guarantee my reservation or at the very least provide proper support in situations like this. Instead, I’ve been left with no place to stay and no refund, and no one willing to take responsibility. I expect Booking.com to immediately process my refund and hold the host accountable for canceling at the last minute without offering any resolution.
This kind of customer neglect is unacceptable. I strongly urge others to double-check hosts and policies—because once things go wrong, you’re on your own.
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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