I made a hotel reservation in Ghent, Belgium through Booking.com. However, due to the hotel providing an incorrect access code, I was unable to check in. My check-in time was 9:00 p.m., and because I couldn’t reach anyone at the property for assistance, I had no choice but to stay at another hotel that night.
I recorded a video as proof and sent it to the hotel, and they admitted their mistake. However, they told me that I needed to contact Booking.com to request a refund and cancellation. I have already messaged Booking.com customer service through the app, but I still haven’t received any response.
I am requesting a full refund for the night I couldn’t stay, as the issue was entirely due to the hotel’s error. I’ve already been through enough inconvenience, and I’d appreciate a prompt response via email or message.
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
I booked and fully paid for my hotel in Stockholm months in advance through Booking.com, yet when I arrived at the hotel, they had no record of my reservation in their system. Despite having confirmation and an invoice, the hotel refused to check me in. I spent hours trying to resolve the issue, bu...
I accidentally made a reservation for the wrong and later date through Booking.com. I'm unable to cancel without incurring a fee. I submitted a request for a free cancellation through the system and tried to use my date change option, then contacted the hotel directly. The hotel informed me that fre...
I booked a hotel in Spain through Booking.com for a stay from September 18-20, but the hotel unexpectedly canceled my reservation without any explanation. It’s been 1.5 months since the cancellation, yet I still haven’t received a refund from Booking.com. Despite making countless calls and spending ...
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