BMW iX1 Wheel Bearing Failure Recurs and Warranty Repair Is Delayed

I took my BMW iX1 to the Borusan Çayyolu service center in Ankara on 24 March 2026 because of an unusual noise coming from the wheel area. Following an inspection, the service team diagnosed a wheel hub bearing failure and confirmed that the problem was not caused by customer misuse and would be covered under warranty. Despite this confirmation, I was charged an additional labor fee of approximately $150.

In November 2026, less than a year after the previous repair, the exact same problem occurred again. When I contacted the service center, I was told that the earliest available appointment was 15 days later and that no earlier appointment could be arranged. I find it unacceptable that I am expected to remain without my vehicle for 15 days because of a fault that was previously acknowledged as not being my responsibility and was supposed to be covered under warranty. Apart from citing a busy service schedule, no alternative solution or assistance was offered.

I request that Borusan and BMW thoroughly investigate why the same wheel hub bearing failure has reoccurred within such a short period, review and reconsider the labor fee I previously paid, and repair the vehicle under warranty. I also expect you to arrange an earlier service appointment and minimize my waiting time so that I am not subjected to further inconvenience due to a recurring fault that was not caused by me.

I chose BMW with the expectation of receiving premium-quality service, and I expect the same level of attention and commitment after the sale as was demonstrated during the purchasing process. Please take responsibility for this recurring issue and provide a satisfactory resolution without further delays or additional costs to me.