I purchased my BMW R 1250 GS Adventure motorcycle with full confidence in the BMW brand, but I experienced a serious issue with the braking system. The brake discs were replaced under warranty; however, Kosifler BMW Service in Antalya installed them incorrectly. This improper installation caused the newly replaced discs to be damaged again and created a significant safety risk while riding. I contacted BMW Motorrad Turkey customer service many times regarding this issue. Each time, I was told that I would receive a return call, yet for approximately 1.5 years, no one has contacted me or provided any solution. Despite this lack of support, the Consumer Arbitration Committee’s expert ruled in my favor. However, instead of complying with this decision, BMW Motorrad Turkey filed a lawsuit against me. In the court petition, the lawyer representing BMW Motorrad Turkey claimed that BMW motorcycles in Turkey are not sold or imported by Borusan. At the same time, Kosifler BMW Service in Antalya prepared a falsified service report and submitted it to the court, falsely stating that my motorcycle had been inspected at their service center and that everything was in proper condition. According to this report, my motorcycle allegedly had 28,179 km at the time of inspection. In reality, I had my motorcycle serviced on August 1, 2024, at the BMW Service in Muğla, when the odometer showed 30,567 km. After that service, I traveled across Europe, and when I returned one month later, my motorcycle had 39,000 km. Kosifler BMW Service in Antalya has never inspected my motorcycle at any time, yet a service report was issued in my name and submitted to the court. I also contacted Borusan Oto, the BMW distributor in Turkey, but I was told that they do not sell BMW motorcycles in Turkey, and once again I received no support. I am filing a complaint against both BMW Motorrad Turkey and Kosifler BMW Service in Antalya. I demand that my motorcycle be fully repaired under warranty by qualified technicians, that my financial losses be refunded, that appropriate compensation be paid for the time, stress, and safety risks I have endured, and that a written apology be issued. Additionally, I request that the falsified service report prepared by Kosifler BMW Service in Antalya be officially corrected and removed from the case file, and that a proper internal investigation and disciplinary actions be carried out to ensure that this situation does not happen again to me or to any other customer.
I took my R 1250 GS Adv motorcycle with license plate 35 *** 319 to Ozgorkey BMW authorized service on 06/19/2023 for its 1000 km maintenance. Despite seeking confirmation from my Istanbul friends, when I learned from Mr. G** that the service fee was applied as 5200 TL during the service record open...
I own a 2012 BMW xDrive vehicle with approximately 80,000 km on it. A while ago, I began to feel a power loss in the vehicle, as if there was a slight fuel blockage, like someone was pulling it back intermittently. In Alanya, the car was connected to a device, and it showed a fault related to the ex...
Dear Sir, I am going through sad, anxious, and increasingly hateful processes with my BMW M1000RR motorcycle that I bought on 14.06.2023 after a waiting adventure of about 6-7 months. I am writing this e-mail to you as my last hope before the legal process. Although I contacted every level of Borusa...
Hello, I took my vehicle to Istanbul Auto, the authorized BMW service, and requested repairs covered by insurance. My vehicle remained there for approximately 45 days, but the repairs were not done correctly. I paid 163,000 TL plus an additional 8,000 TL. However, they haven't addressed the ongoing ...
I purchased my BMW 2.18 Gran Coupe M Sport from Izmir Özgörkey Otomotiv in June. In August, while driving, I received alarming warnings such as "DSC control system not active, avoid sudden braking" and "Limited driver support." Getting these brake system warnings while on the road is extremely unset...
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