BMW X1 (2015) Door Handle Peeling - Chronic Defect, Free Replacement Denied

"BMW has still not resolved my request. First, the authorized Borusan service I was in contact with called me and informed me that BMW had acknowledged this fault, and that the two front door handles were in stock. They said that if I wanted, they could first replace the front door handles and that I could make another request later if the rear door handles also wore out. I agreed. However, there was no follow-up from the service afterward. I was told that a written approval from Borusan headquarters was required for the free replacement, but that Customer Relations Manager Ms. Özlem was in a meeting and could not be reached for a response. How is it possible that the customer relations manager is in meetings all day and cannot respond to a customer's request for about 15 days? BMW acknowledges the fault and initially states they will replace it, but then does not respond to the service's emails. This shows how much BMW Turkey values its customers. I am awaiting your prompt and positive response..."