BMW 420i Delivered With Scratched Headlight and Defects

On 30.09.2026 we bought a brand new BMW 420i from Borusan Avcılar. During delivery, we noticed clear scratches on the front left headlight. The delivery department manager, sales manager, sales representative and even a person who was said to be in contact with BMW Germany all examined the situation and confirmed the defect. At the same delivery, we also saw that the cup holders inside the rear seat armrest were not opening and were effectively broken, and there were stains inside the vehicle. We were told that the scratched headlight would be replaced under warranty and that the other issues would also be resolved, but for about three weeks there has been no progress, no information and no real interest shown in solving these problems. My clear expectation is that the scratched headlight part is replaced under warranty without any further delay, the broken rear cup holders and other defects are properly repaired or renewed, the stains are fully cleaned, and that I receive an apology for the fact that a zero‑kilometre vehicle was delivered to me in this condition and that the promised actions have still not been carried out.