Last year, I subscribed to the BetterMe mobile app through the App Store, but after a few months I canceled the subscription through the same platform. Currently, BetterMe does not appear in my active subscriptions list. However, since September 15, 2024, I have noticed that ₺350 has been charged every month to my VakıfBank credit card. I cannot view older charges in my card statements, but it is clear that fees are still being taken despite my cancellation.
I used the app on an iPhone 14 Pro Max, and my registered email is …@gmail.com. I have not contacted BetterMe customer service yet and am filing my complaint directly here. This continued billing after cancellation is unfair and unauthorized. I request a full refund of all charges taken since September 2024 and confirmation that my subscription is completely terminated. I expect my grievance to be resolved as soon as possible.
I originally signed up for BetterMe in June 2024 just to test it out and paid ₺179 at that time. I never used the service beyond that initial trial and even deleted the app from my phone shortly after. Recently, while reviewing my credit card statement, I was shocked to discover that BetterMe has be...
On March 18, 2023, I purchased a one-month subscription to the BetterMe app. However, I was dissatisfied with the service and promptly canceled my subscription. Despite the cancellation, I discovered today that ₺234.82 was charged to my credit card at 01:07, and this has been happening monthly. Thi...
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