Today, I paid ₺139 for a BetterMe subscription using my credit card through FastPay. However, in addition to this payment, an extra ₺169 was automatically withdrawn from my account without any explanation. On my bank statement, this second charge appears as “BetterMe Pilates AE Dubai.” I canceled my subscription through the app, but it remained active, and the extra amount was not refunded. My registered email address is e***@icloud.com. I request that the wrongly charged ₺169 be refunded to my account. I also tried to contact customer service, but I have not received any response. I ask that this issue be resolved as soon as possible.
I purchased a 3-month membership from the Betterme app in September and paid 169 TL. However, in October, an additional fee of 350 TL was charged to my card without my knowledge. Previously, a similar unauthorized charge was made to my card, and I received a refund after filing a complaint on your page. This time, my bank detected multiple foreign transactions and blocked my card.
I have canceled my membership. However, I am concerned about the security of my card information. I request that my bank information be completely deleted and that the cancellation of my membership be confirmed. I also kindly ask that necessary measures be taken to prevent such unauthorized charges from happening again. The email address I use for communication is: e****@icloud.com.
I subscribed to the BetterMe FZCO Pilates Dubai app through the App Store, then canceled my membership. Despite that, ₺350 has continued to be charged to my İş Bankası credit card every month, typically on the 21st, for about one year. I receive no emails, invoices, or warnings, and the App Store Su...
In April, I canceled my BetterMe FZCO Pilates Dubai subscription through customer service, yet I later discovered that ₺199 has continued to be charged to my credit card every month. The most recent deduction took place on September 15. I also removed my membership completely through the app, and I ...
On October 13, 2025, I saw an Instagram ad for the BetterMe Pilates app and accidentally started a subscription. However, even though my account balance was insufficient, the app attempted to charge ₺350 to my credit card. The payment hasn’t gone through yet, but I’m worried it might be charged late...
On July 2, 2025, I purchased a one-month Pilates program through the BetterMe app on my iPhone for ₺179. I only used the program once and never opened the app again. However, when I reviewed my credit card statements, I noticed two unexpected deductions: ₺350 on August 15 and another ₺350 on Septemb...
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