In April, I canceled my BetterMe FZCO Pilates Dubai subscription through customer service, yet I later discovered that ₺199 has continued to be charged to my credit card every month. The most recent deduction took place on September 15. I also removed my membership completely through the app, and I do not have a transaction reference number. So far, I have not filed a charge dispute with my bank or card provider, but I expect BetterMe to take responsibility for this issue. I request a clear explanation as to why these unauthorized deductions continued despite my cancellation and demand a full refund of all charges made since April.
I subscribed to the BetterMe FZCO Pilates Dubai app through the App Store, then canceled my membership. Despite that, ₺350 has continued to be charged to my İş Bankası credit card every month, typically on the 21st, for about one year. I receive no emails, invoices, or warnings, and the App Store Su...
Since November 3, 2024, my credit card has been charged ₺350 every month by BetterMe FZCO Pilates Dubai, even though I never purchased any product, used any service, or started any subscription. These unauthorized transactions have continued for 12 months, totaling a significant amount. On my bank s...
On July 2, 2025, I purchased a one-month Pilates program through the BetterMe app on my iPhone for ₺179. I only used the program once and never opened the app again. However, when I reviewed my credit card statements, I noticed two unexpected deductions: ₺350 on August 15 and another ₺350 on Septemb...
Today, I paid ₺139 for a BetterMe subscription using my credit card through FastPay. However, in addition to this payment, an extra ₺169 was automatically withdrawn from my account without any explanation. On my bank statement, this second charge appears as “BetterMe Pilates AE Dubai.” I canceled my...
On October 11, 2025, a ₺729.12 payment was withdrawn from my Yapı Kredi Bank account with the transaction description “BetterMe FZCO - Pilates.” Although I had previously downloaded the BetterMe app, I never started any membership or subscription. Moreover, this is not the first time an unauthorized...
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