On March 11, 2025, I purchased a large pendant chandelier from Zara Home’s online store. The chandelier features a curved leaf design, but approximately one year after installation, it began to bend and lose its shape on its own, without any external impact. The product was not exposed to water, moisture, or any cleaning intervention—it was simply mounted on the ceiling and used under normal conditions.
After experiencing this issue, I contacted Zara Home customer service. I was told that since the return period had expired and I had initially received the product without any issues, no action could be taken. However, I believe that deformation occurring long after installation, without any external cause, indicates a product quality or material defect rather than user error.
My order number is 5359*****43. I understand that I may no longer be eligible for a return, but I kindly request a solution such as repair, replacement, or another form of resolution for the bending and deformation issue. I ask that the condition of the product be reassessed and that my inconvenience be addressed.
I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and marked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still ...
I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...
On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shipping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
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