In December 2023, I purchased a 1-month paid trial subscription from the BetterMe app. After using it only a few times in the first month, I deleted the app from my phone and never used the subscription again. However, despite deleting the app, QNB Finansbank has continued to charge my credit card ₺234 every month. I discovered this by chance on 23/09/2025 and realized that for about 20 months, a total of ₺4,680 has been unfairly withdrawn from my card. I canceled my subscription as of yesterday. So far, I have not been able to reach BetterMe customer service; I could not find any contact number, and I never received any notification by email, SMS, or app alert regarding these payments. I will be filing a dispute with my bank today regarding the charges. I absolutely do not accept being charged regularly without my knowledge or warning for a service I only used briefly in the first month. I demand a full refund of the unjustly withdrawn ₺4,680.
On March 18, 2023, I purchased a one-month subscription to the BetterMe app. However, I was dissatisfied with the service and promptly canceled my subscription. Despite the cancellation, I discovered today that ₺234.82 was charged to my credit card at 01:07, and this has been happening monthly. Thi...
I downloaded the BetterMe app and activated the free trial, but I stopped using it before the trial ended. When I reviewed my credit card statements, I discovered that since February 2024, I’ve been charged ₺420 per month, totaling ₺3360 over 8 months. I haven’t used the app since the trial, yet I’m...
I originally signed up for BetterMe in June 2024 just to test it out and paid ₺179 at that time. I never used the service beyond that initial trial and even deleted the app from my phone shortly after. Recently, while reviewing my credit card statement, I was shocked to discover that BetterMe has be...
Last year, I subscribed to the BetterMe mobile app through the App Store, but after a few months I canceled the subscription through the same platform. Currently, BetterMe does not appear in my active subscriptions list. However, since September 15, 2024, I have noticed that ₺350 has been charged ev...
I discovered that BetterMe has been charging my credit card every month without my consent. I only purchased a one-month package and never activated or agreed to any recurring subscription. I installed the app on my Android phone but never actively used it — not even the single month I initially pai...
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