Last year, I downloaded the BetterMe app from the Play Store and purchased only a one-month subscription. I created my account in 2024 using the email address “s***@gmail.com.” However, without my knowledge or consent, I noticed that even after my subscription had ended, a total of five unauthorized charges of ₺699 each were made to my credit card on different dates (February 2025, February 27, 2025, April 21, 2025, July 17, 2025, and most recently, October 6, 2025). I was never notified about these payments and only recently discovered them. Today, I reinstalled the app and canceled my subscription both through the app and via email. I also reported the issue to TEB Bank. However, it was impossible to reach BetterMe’s customer service; I was only able to cancel my subscription. I had purchased only a one-month membership, and I do not accept any further withdrawals made without my approval. I am requesting a full refund of the unauthorized charges.
I discovered that BetterMe has been charging my credit card every month without my consent. I only purchased a one-month package and never activated or agreed to any recurring subscription. I installed the app on my Android phone but never actively used it — not even the single month I initially pai...
Last year, I subscribed to the BetterMe mobile app through the App Store, but after a few months I canceled the subscription through the same platform. Currently, BetterMe does not appear in my active subscriptions list. However, since September 15, 2024, I have noticed that ₺350 has been charged ev...
I have been using the BetterMe app on my iOS device, and even though I never purchased a paid subscription, the app has charged my account six times between May and October 2025. The withdrawals occurred on April 27, May 29, June 22, July 20, August 17, September 16, and October 12, 2025. The first ...
On March 18, 2023, I purchased a one-month subscription to the BetterMe app. However, I was dissatisfied with the service and promptly canceled my subscription. Despite the cancellation, I discovered today that ₺234.82 was charged to my credit card at 01:07, and this has been happening monthly. Thi...
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