About a year ago, I canceled my BetterMe subscription through the App Store, yet the app has continued to charge me ₺350 every single month. Due to my busy schedule, I only recently realized this issue, which means I have been wrongly charged for an entire year.
When I check my App Store account, there is no active subscription listed, but the monthly deductions from my bank card are still ongoing. This clearly shows a billing error or an unfair practice on BetterMe’s side.
I originally created my BetterMe account with the email address [email protected]. Unfortunately, I have not been able to contact BetterMe customer support—emails don’t go through and I haven’t received any assistance.
I demand a full refund of all unauthorized charges made over the past year, and I want my subscription to be completely terminated so that no further payments are taken. I expect this issue to be resolved urgently, as it has caused me significant financial loss.
For about 9 months, a total of 350 TL per month was unfairly charged from my Ziraat Bank Bankkart through the BetterMe app. However, I had canceled my subscription via the App Store 7 months ago, and there is no active subscription shown on the App Store. I have not used the app at all during this period.
After noticing the situation, I tried to contact BetterMe customer service, but I couldn't find any contact number and tried to reach them via email. In response to my complaint, I was informed by email that a refund for 4 months would be issued, but only 350 TL was deposited into my account. The email address I used to create my account is: b**@gmail.com.
I request a full refund of all deductions and the complete cancellation of my subscription. I kindly ask for my issue to be resolved urgently.
I want to report a serious subscription cancellation issue with the BetterMe app. Two months ago, I canceled my subscription through the app and also sent an email to customer service to confirm the cancellation. Despite following every step correctly, BetterMe has continued charging my credit card ...
I downloaded the BetterMe app and started a free trial. Before the trial period ended, I canceled my subscription and never used the app again. However, when I checked my credit card statement, I noticed that since September, I have been charged 350₺ per month without my consent. I tried to find a ...
I subscribed to BetterMe for one month and later canceled my membership, yet this month, they still charged me ₺350 without my authorization. The wors...
I signed up for a one-month trial on the BetterMe app, thinking I could easily cancel before being charged further. I canceled the subscription directly through the app—but despite doing so, I’ve been charged for the last three months, totaling approximately ₺350. I’ve tried multiple times on my own...
Comments