Bershka’s tracking number hasn’t been updated in days. What should I do?

I placed order number 40262020411 on January 5 through Bershka’s online store, and it was supposed to be prepared as two separate shipments. The two items in the first shipment were delivered to me, but the remaining nine items—most of them sweaters and sweatshirts—are still shown as “being prepared...

On November 28, 2025, I purchased a blue hoodie (Ref. 7369/190/400) from Bershka. I bought this item during the November sales, but it wasn’t shipped until nearly a month later, via a shipping company called Cargo X. The courier company tried to call me only once, around December 13, 2025. I wasn’t ...

On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official website. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However...

On November 27, 2025, I placed an order for three short-sleeve T-shirts in different colors on Bershka’s online website. My order number is 40253853811, and my tracking number is 635739330308. At the time of purchase, the delivery window was stated as December 9–12, 2025, but despite nearly one mont...

On 27 November I placed an order via the Bershka mobile application for a sweatshirt and a scarf, and paid the full amount by credit card. I live in Türkiye. According to the information in the app, the order was supposed to be delivered on 01/12/2025, but as of today it still appears as “being prep...

I placed order number 30339620566 with Bershka, and even though four days have passed, the order status still shows “Preparing”, and the item has not even been shipped yet. Because I urgently need this product, this delay is causing me serious inconvenience. After experiencing this delay, I contact...

On November 27, 2025, I placed order number 40331352896 on the Bershka online store, purchasing a double-studded hairband, baggy fit balloon-cut pants, and a knitted sweater. I paid a total of $50, and I was initially informed by email that there would be a delay with my order. Even though my order...

On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484. Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.” I specifically pu...

My clothing orders from Bershka are repeatedly being returned by the shipping company Birgündekargo for invalid reasons, and I have now started experiencing serious inconvenience. Including today, my last two orders were marked as returned on their own, without ever being delivered to me. Regarding...

On November 29, I ordered two Bershka products through Trendyol under order number 10741766568. Even though nearly one month has passed, the items have still not been delivered to me. In fact, the order is still marked as “preparing” and has not even been shipped. I’m also unable to cancel the orde...

I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...

I placed an online order from Bershka on 30.11.2025 for 1 pair of jeans and 1 sweater, to be delivered within 14 days to Istanbul, Esenyurt. Despite the estimated delivery time having passed, my order has still not been delivered. The order number is 40255074105. When I contacted Bershka via WhatsAp...

On November 25, 2025, I placed an order for black men's boots from Bershka under order number 40253674815. Even though 17 days have passed, my order still appears as “in process,” and the product has not even been shipped yet. I am extremely frustrated by such a long delay. I regularly check the or...

On 28 November 2025, I placed an order on the Bershka website with order number 40254293413. This order included several items—striped rustic pants, a heavy cotton short-sleeved T-shirt, a knitted sweater, and a pocketed oversized sweatshirt. However, none of these products has been delivered to me....

On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...

On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...

I ordered a top from Bershka on October 3, and it still hasn’t arrived. My order number is 403258668764, and it’s been over a month now. The delay and lack of communication are unacceptable, and the customer service has been disgraceful. I received a message a few weeks ago stating that delivery was...

I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...

On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...

On October 5, I placed an order from Bershka’s online store with the order number 40322841396 and selected the “Same-Day Delivery Istanbul” option. When I placed the order, it clearly stated that I would receive my package on October 6, and I even paid an additional $4 for this service. My delivery ...

On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...

On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...