Bershka’s tracking number hasn’t been updated in days. What should I do?

If your Bershka tracking number hasn’t changed in a few days, first check the Bershka website and the courier’s tracking page to make sure there’s no issue with the tracking link. Sometimes, the courier might take longer than expected, so it's a good idea to double-check the information. If you haven't heard back yet, reach out to Bershka's customer service via their website, social media, or live chat.

If you don't hear back from Bershka or the problem isn't sorted out, reach out to the courier to see what's going on with your order. If your package looks like it’s lost or taking too long, just ask Bershka for a replacement or a refund. Make sure to keep track of your conversations in case you need to take things further later on.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.