Bershka’s tracking number hasn’t been updated in days. What should I do?

I placed an online order from Bershka on 30.11.2025 for 1 pair of jeans and 1 sweater, to be delivered within 14 days to Istanbul, Esenyurt. Despite the estimated delivery time having passed, my order has still not been delivered. The order number is 40255074105. When I contacted Bershka via WhatsAp...

I placed an order with Bershka on 29 November 2025 for a studded star top and matching tracksuit bottoms, with order number 40249392833, choosing home delivery. The estimated delivery window was between the 7th and 8th of this month, but today is the 13th, and my order has still not been shipped, an...

On November 25, 2025, I placed an order for black men's boots from Bershka under order number 40253674815. Even though 17 days have passed, my order still appears as “in process,” and the product has not even been shipped yet. I am extremely frustrated by such a long delay. I regularly check the or...

On 28 November 2025, I placed an order on the Bershka website with order number 40254293413. This order included several items—striped rustic pants, a heavy cotton short-sleeved T-shirt, a knitted sweater, and a pocketed oversized sweatshirt. However, none of these products has been delivered to me....

On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...

On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...

I ordered a top from Bershka on October 3, and it still hasn’t arrived. My order number is 403258668764, and it’s been over a month now. The delay and lack of communication are unacceptable, and the customer service has been disgraceful. I received a message a few weeks ago stating that delivery was...

I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...

On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...

On October 5, I placed an order from Bershka’s online store with the order number 40322841396 and selected the “Same-Day Delivery Istanbul” option. When I placed the order, it clearly stated that I would receive my package on October 6, and I even paid an additional $4 for this service. My delivery ...

On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...

On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...

On September 10, 2024, I placed an order for a pair of boots from Bershka’s online store (Order No: 40239015033). The estimated delivery date was September 17, 2024, but as of today, September 19, 2024, the order status still shows “processing” and there is no shipping activity. I successfully comp...

I am very disappointed with my Bershka order. They kept me waiting for a month and, in the end, told me my order was lost. I usually have no issues with the delivery service—though it can sometimes take a bit long—but this time I was truly disappointed with my experience with Bershka. I hope they im...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...

Bershka hasn't given my order to cargo yet and it's been about a week! I understand there was a special day of my country but except that, they had 4 days to give cargo. I even contacted customer service to ask for an update, but they just gave generic responses with no real explanation. Bershka nev...

I placed an order with Bershka on January 4, 2025, and it was supposed to arrive between January 4 and February 24, 2025. However, it has been almost a month, and I still haven’t received my order. This delay is unacceptable and causes unnecessary frustration for customers. I trusted Bershka to del...

I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was between January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since. I made a large purchase, and I do not want to be left without my items....

I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...

I placed an order with Bershka, but the delivery experience was extremely disappointing. The package was shipped using a poor-quality courier service, and without attempting delivery to my address or even contacting me by phone, the order was marked as returned. I waited for a week for the package ...

I placed an order with Bershka on October 11, 2024, which was set to be delivered to the store by October 16. However, it still hasn’t been delivered and only shows as "in preparation." When I contacted customer service through WhatsApp, they said they would forward my complaint to the relevant depa...

On October 7, I made a purchase from Bershka’s online store. My order was handed over to a shipping company called Sendeo on October 10, yet I have been waiting for my package for eight days now. This extended delay is incredibly frustrating, and I am shocked that a reputable brand like Bershka woul...

Hello. I placed an order on the 'Bershka' website at around 06:00 on September 27, 24, accepting to pay an additional fee for the same day delivery option until 23:00. The distribution company 'Kargoist', which cooperates with Bershka, did not share the address tracking information for the delivery ...