AliExpress Seller Sold Fake SSD, Kept Money, Customer Support Silent!

On November 3, 2023, I ordered an original high-speed M2 NVMe SSD 1TB 2TB 4TB SSD drive internal SSD M.2 PCIe 4.0x4 hard disk for laptop desktop PS5 PS4 4TB 990PRO product from AliExpress. I ordered this product because it was supposed to be an original Samsung brand with read speeds of 7500 MB and write speeds of 6500 MB. However, upon receiving the product, I found that it had read and write speeds of only 1600 MB and 600 MB respectively, and the product would suddenly reset itself while in use. I contacted the seller and requested a refund. The seller offered me two options: 'I'm very sorry for giving you a bad shopping experience. To make it up to you, we're offering two solutions. Option 1: We'll refund you $2 and send you a new 2TB hard drive. We'll also provide you with a gift as compensation. Before sending, we'll check the product quality again and choose the fastest logistics channel for you, so you can receive the package as soon as possible. Option 2: The buyer returns the goods and a full refund is issued. After receiving and properly checking the package, a full refund will be made. Which solution do you prefer? I'm waiting for your answer.' I chose the first option and accepted the resolution. $2 was refunded, but the seller did not send the 2TB M2 SSD. Furthermore, the seller stopped responding to my messages, and I was left with the product. Despite repeatedly informing customer service about this issue, it was not resolved, and I was told, 'An email will be sent to you regarding your issue.' This situation persists, and my problem remains unresolved. It is unacceptable for a company like AliExpress, which operates worldwide, to treat its customers in this manner. My complaint numbers are as follows: 1- 2503801619180897 2- 2503801685638617 3- 2503801695334333 I demand a full refund of the product's total amount.