I purchased a Votol-EM100 GTS 72360S driver from AliExpress. When I took it to an e-bike service for installation, they informed me that the product was defective. AliExpress customer service requested photos and videos as proof of the issue. Despite multiple submissions, including photos and videos of the product installed, AliExpress and the seller repeatedly claimed the evidence was insufficient. I also purchased a charger, which is now useless along with the driver. After paying for the e-bike service, both the product and service fees seem wasted. Now, I am being asked to cover shipping and customs fees to repair the defective driver, which is unreasonable since the cost of shipping and customs is almost equivalent to buying two new drivers. I am requesting either a replacement driver or a refund from AliExpress.
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I purchased an electric cleaning brush from AliExpress, but the product arrived defective and did not work. I contacted the seller, who refused to accept a return. I then reached out to AliExpress customer service, who requested video evidence of the issue. I provided three separate videos showing ...
I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....
I purchased a 1TB memory card from AliExpress, but when I inserted it into my phone, the device couldn't read it at all. Worse, my phone began to lag ...
I ordered a product from AliExpress, and everything seemed fine during the purchase process. However, I received the wrong item. When I contacted the seller, Dan Yuan Electronics Technology Store, they refused my refund request, claiming there wasn’t enough evidence. I filed a dispute, but I’ve bee...
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