AliExpress Order Stuck in Customs Since August and No Refund Issued

Murat
Aliexpress
September 8, 2024 2:19 PM73

I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 2710149709402. My package reached customs on August 26, 2024, and since then, it has been held there without any updates or resolution. I opened a dispute with AliExpress the same day, but I still haven’t received my refund, and my product is stuck. It’s been over a month now, and I’m left in limbo with no product and no refund. AliExpress needs to process my refund immediately, as this delay is completely unacceptable. What more can I do to get my money back or receive the product I ordered?

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I started a dispute on AliExpress but no solution has been provided yet, how can I resolve dispute problems?

74 Complaint

I opened a dispute on Aliexpress, however, my product is still not arriving or being refunded, how can I speed it up?

165 Complaint

Similar Complaints

Aliexpress Refund Problem, No Customer Help Provided

Mehmet
Aliexpress
December 11, 2023 2:28 AM304

The products I bought from aliexpress were stuck in customs and I had to pay a high amount to get them from customs. I a...

1

I Canceled My AliExpress Order—No Refund Received After a Month

Recep
Aliexpress
September 15, 2024 9:20 PM155

I made a purchase on AliExpress with order number 1106903907736693 and decided to cancel it. Even though a month has pas...

Aliexpress Order Never Arrived, No Refund After 4 Months

Umut
Aliexpress
September 13, 2024 1:19 AM155

I ordered a product from Aliexpress that was supposed to arrive four months ago, but it still hasn’t been delivered. To ...

1 Support