Agoda Charged Twice for Same Hotel Booking — Still No Refund After Cancellation

Halit
Halit
Agoda
October 29, 2025 2:25 PM60

On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been processed.

After encountering this issue, I contacted both Agoda customer service and the hotel. The hotel informed me that I needed to resolve the matter directly with Agoda, while Agoda provided no clear explanation regarding the payment and the problem remains unresolved.

Since I accidentally made two identical bookings, I request that one reservation be canceled and that the $998 be refunded to my account as soon as possible.

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I booked a hotel room through Agoda, but they canceled my reservation without any notice. Now, they won't refund my money. What should I do?

297 Complaint

I canceled my Agoda stay immediately. As expected, the platform denied me a refund due to the non-refundable status, the Hotel is now rejecting my wish to stay at the same reservation. How can I rebook the same room without paying again as I can't get my money back?

84 Complaint

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