On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been processed.
After encountering this issue, I contacted both Agoda customer service and the hotel. The hotel informed me that I needed to resolve the matter directly with Agoda, while Agoda provided no clear explanation regarding the payment and the problem remains unresolved.
Since I accidentally made two identical bookings, I request that one reservation be canceled and that the $998 be refunded to my account as soon as possible.
I recently made a hotel reservation through Agoda.com, but I was charged twice for the same booking. My reservation numbers are 1560890392 and 1560888300, both for the same hotel and same dates. I need one of these reservations canceled and a full refund issued immediately. I have tried contacting ...
On May 5, 2025, I booked a stay at the Dedeman Bostancı Hotel through Agoda for the dates May 7–11. My reservation number is 1607909988. To my surprise and frustration, I was charged twice for the same booking—once on May 5, and again on May 8. I’ve reviewed both my bank statement and payment histo...
On April 20, 2023, I made five hotel reservations through Agoda, but due to an internet outage, the website processed my payment five times. I had to cancel one of the reservations (ID 899612872) because I made a duplicate booking by mistake. I did not, however, receive a refund for the canceled res...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
On July 26, 2025, I made a reservation for Sea Door Hotel through Agoda. Although I intended to book only one room, the system mistakenly reserved two...
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