Agoda Canceled My Booking Without Notice
I made a reservation through Agoda 1.5 months in advance for The Gate Ataşehir Hotel in Istanbul, with check-in on November 2, 2025, and check-out on November 4, 2025. Despite the payment deadline not yet passing, my reservation was canceled on October 30, 2025, without any explanation or prior notice. The canceled reservation number is 5856***59. I tried to contact Agoda customer service to learn the reason, but I only received automated responses, couldn’t reach a real representative, and never got a clear explanation. This has never happened to me before, and I received no support in terms of customer satisfaction. Because my reservation was canceled, all my plans were disrupted, and since the hotel was fully booked, I had to stay elsewhere at a higher price, paying an extra ₺2500. I request that Agoda compensate me for this additional amount to resolve my grievance.
We apologize for the inconvenience. We regret to inform you that we currently do not provide customer service in Turkish. We are using translation support to understand your message and can continue assisting you in English afterward. Your experience is important to us. If there is any other issue we can help with, please contact us through our Help Center with your inquiry details and Agoda booking ID number, and include your support request number 34107616 in the subject line. Thank you for your understanding, and we look forward to your email.
They sent an email with a message like the one here. I replied in English, but they still couldn't find a solution. I still haven't received an answer to my question. I definitely do not recommend it. If you have a problem, you are on your own, don't forget that.
They sent a POS device like this one here. I replied in English and they still couldn't find a solution. I still haven't received an answer to my question. I definitely don't recommend it. If you have problems, you are on your own, remember this.
We do apologize for the inconvenience. Kindly respond to the email from our customer service for assistance. ^Lin