On October 21, 2025, I made a reservation through Agoda for Hotel No37 in Kaş, Antalya, Turkey, with check-in on October 25, 2025, and check-out on October 29, 2025. I specifically chose a sea-view room, which was priced higher than the standard options, and I paid a total of $467. My reservation number is 1661127661.
After completing my reservation, I contacted the hotel directly and was informed that the hotel does not work with Agoda and that the sea-view room I purchased was actually closed for booking. The hotel stated that, in their system, the room assigned to me appeared as a cheaper, non-sea-view room. In other words, Agoda sold me a room that wasn’t actually available and charged me a higher price. The hotel told me they could not assist and advised me to request a refund directly from Agoda.
I tried contacting Agoda multiple times, but it was impossible to reach a real representative. Neither email support nor the automated help system provided a solution. I was eventually forced to cancel my reservation, even though it was due entirely to Agoda’s system error. Since the booking was labeled as non-refundable, my payment was not returned.
This issue was not caused by me, but by Agoda’s technical and listing error. I was charged extra for a room I never received and left without any support from either Agoda or the hotel. I request a full refund of $467 as compensation for this mistake and the inconvenience caused.
On October 23, 2025, I made a reservation through Agoda for Katapa Stone House (Nevşehir, Cappadocia, Turkey) in the amount of $65. My reservation number is 1662079665. Due to health issues, I wanted to cancel my booking. When I contacted the hotel, the staff informed me that there was no problem wi...
I made a reservation through Agoda yesterday for Sentido Orka Lotus Beach Hotel in Marmaris, scheduled to begin on October 26, 2025 (Reference ID for Guest: 1662418967). The full payment was charged in advance, and my booking appears as non-refundable. However, when I contacted the hotel today, I wa...
On 07.06.2025, I made a reservation through Booking ID 1618504648 for the hotel M*** Homes Marmaris in Marmaris/Turkey, with a check-in date of June 22, 2025, and check-out on June 23, 2025. While searching for hotels on Google, I chose to book through Agoda because it was ₺100 cheaper. Although I s...
Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025 (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my res...
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