Agoda Cancellation And Refund Issue - Booking Sold For Unavailable Hotel

I made two separate reservations for Roomers Nişantaşı Hotel on Agoda for two different dates. However, I later learned that this hotel no longer exists, has closed, or is no longer operating. I am facing a serious issue because the hotel is still being listed and sold on the platform despite not actually providing service. My first reservation is number 1668593484 for a stay from 21/11/2025 to 22/11/2025. The second is number 1670455766 for a stay from 10/01/2026 to 11/01/2026. I have paid for both reservations. As soon as I realized the situation, I contacted Agoda customer service, but no concrete solution was offered, and I was only directed to a phone line. Since there is no call center number available for use in Turkey, the process is stuck and I cannot receive support. Because the hotel is not operating yet is still being sold on the Agoda platform, this issue falls under Agoda’s responsibility. I request the immediate cancellation of both reservations and a full refund of the total amount I paid without any deductions. I kindly ask that my issue be resolved as quickly as possible.