Between October 28 and October 29, 2025, I made a one-night reservation through Agoda at Stone Hill Boutique Hotel in Ayvalık (Reservation No: 1947925445). When I arrived at the hotel around 6:00 PM on October 28, there were no staff members present. A phone number was posted on the reception door for contact in such cases, but despite calling it multiple times, no one answered. I had to wait outside the hotel for nearly an hour, which caused significant inconvenience and frustration.
I also tried contacting Agoda’s help center and customer service hotline multiple times, but I could not reach anyone or receive any assistance. I ended up staying at the hotel because my reservation was not canceled, and I had no alternative option at that time.
I request that my grievance be resolved, that the $32 I paid be refunded, and that I receive an apology for the poor service and lack of support.
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
On July 6, 2025, I booked a double room through the Agoda app at Sky Hill Hotel for two people. Shortly after booking, the hotel contacted me both in writing and by phone to inform me that they had no available rooms and instructed me to cancel the reservation. They explicitly stated that they could...
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However...
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