I made a reservation through Agoda for The Land of Legends Nickelodeon Hotel in Antalya from November 9–13, 2025 (Reservation No: 1948232400). During the booking process, I accidentally entered “2 adults” instead of the correct number of guests. We will actually be 2 adults and 2 children (born on January 6, 2022, and July 24, 2017). I paid a total of ₺65,058.55 ($1,547) by credit card.
I tried to contact Agoda to correct the number of guests, but I could not find any phone number or email address. The live chat only connects to a chatbot, and it didn’t resolve my issue. When I contacted the hotel, they informed me that the update must be done through Agoda.
Since there will be no change to the room type, I kindly request that my reservation be updated free of charge to include 2 adults and 2 children. I ask that this issue be resolved as soon as possible.
I’m seriously frustrated with Agoda right now. I made a reservation through their website (Booking #1584510548), and I clearly needed 2 separate rooms for 2 adults—one adult per room. But somehow, the booking went through with incorrect guest information. Instead of listing each adult in a separate ...
I made a reservation for 2 adults and 2 children at Swandor Topkapı Palace through Agoda for the dates 13-17 August. I updated my original reservation (number 1306173908) via the mobile app. On 4th August, I found a better price for the same room, dates, and number of people on Agoda.com and created...
I recently made a hotel reservation through Agoda for 2 adults and 1 child. I clearly selected all three guests during the booking process. However, w...
We made a reservation with the booking number 994922292 for a stay at Swandor Topkapı Palace® from September 1, 2022, to September 8, 2022, for 2 adults and 1 child. When I called to confirm the booking, I was told that the reservation only showed 2 adults without the child. I sent several messages ...
On July 26, 2025, I made a reservation for Sea Door Hotel through Agoda. Although I intended to book only one room, the system mistakenly reserved two...
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