I accidentally canceled my reservation (#690186947) for Crowne Plaza Copenhagen Towers by IHG through Agoda. Since the f...ree cancellation window had passed, I wanted to reactivate the booking, but the system would not allow it and treated the request as a brand-new reservation, demanding that I pay a
On May 24, 2026, at approximately 11:45 p.m., I made a reservation through Agoda for Marluka Hotel in Ölüdeniz, Fethiye,... covering the dates of May 28–29, 2026. A total of approximately $240 was charged to my credit card, and I received reservation number 662640207. After completing the booking, I c
I made a reservation through Agoda for a stay at Hotel Malar in Paris, France, from February 24–28, paying $709 in full ...upfront. However, I canceled the reservation the following day. The booking was already listed as refundable, and Agoda also informed me via email that the refund would be processe
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sun...day, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January... 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670... and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However
On October 20, 2025, I made a reservation through Agoda.com for the Rest Chinatown Hotel in Singapore (Reservation No: 1...944913099). The total cost of the reservation was $71, which I paid by credit card. I later tried to cancel my booking, but my cancellation request was rejected by Agoda.com. Whil
I booked a refundable reservation through Agoda, but when I tried to cancel it, the site displayed a message saying that... cancellation requires approval from the property. However, when I contacted the hotel directly, they told me that no cancellation request had ever been sent to them by Agoda. As
On September 5, 2025, I accidentally made a reservation through Agoda for the Holiday Inn Hamburg Berliner Tor in German...y. While I was only reviewing information about the hotel, I unintentionally pressed the “book” button, and at the same time, an amount of ₺26,889.10 was charged to my credit card.
I booked a hotel through Agoda because of a good discount, but instead of the date I selected, the site automatically ch...ose its own current date. I made the payment, but it confirmed the site’s date, not mine. I tried to cancel and have been writing for hours with no response. When I attempted to co
While trying to book a stay at Avec Hotel through Agoda for August 20-23, 2025, my reservation was mistakenly created fo...r only one day, August 17-18, 2025, due to a system error. As soon as I noticed this, I called Avec Hotel, but they explained that the reservation had been made by Agoda through ET
I made a reservation at the Litore Resort through Agoda for September 13-17. However, I wanted to cancel because I enter...ed the dates incorrectly. Just 10 minutes after the reservation was confirmed, on August 2nd, I requested a refund through the app. The app informed me that my request would be for
"It was a tiring process for me, but in the end, Agoda initiated the refund process today at noon, I thank them."
Hello, I made a reservation for 7 nights at the Smyrna Hotel Dalyan on August 1st, from August 9th to 16th, through Agod...a. Agoda offered free cancellation within one day. My brother-in-law also booked the same dates and the same room type through Agoda on the same day as me, August 1st, and was give
I was checking out options to book a stay at the Diamond of Bodrum hotel on Trivago, and it sent me over to Agoda, sayin...g they had the best price. I was looking into installment options when I unexpectedly got an email confirming my reservation, even though I never got a 3D Secure verification code
On July 6, 2025, I booked a double room through the Agoda app at Sky Hill Hotel for two people. Shortly after booking, t...he hotel contacted me both in writing and by phone to inform me that they had no available rooms and instructed me to cancel the reservation. They explicitly stated that they could
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately,... the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation
Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025... (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my res
We made a hotel reservation through Agoda for our stay in Phuket, Thailand, and everything was confirmed. However, just ...two days before our scheduled check-in, our booking (Reservation No: 5585*39**) was canceled without any explanation. We are already in Thailand and now struggling to find a place
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–1...6, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without
On 07.06.2025, I made a reservation through Booking ID 1618504648 for the hotel M*** Homes Marmaris in Marmaris/Turkey, ...with a check-in date of June 22, 2025, and check-out on June 23, 2025. While searching for hotels on Google, I chose to book through Agoda because it was ₺100 cheaper. Although I s
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke... directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All
After years of using your platform for every single trip, you've completely victimized me and my family. I booked two ro...oms for a family vacation, but only one room was confirmed and reserved. The second room was not confirmed, and since my family can't vacation in separate hotels, I requested a can
I booked a hotel reservation through their app, but due to issues with the hotel itself, we were told we couldn't stay t...here. So, I immediately submitted a cancellation request and booked a different hotel for the same dates. The problem is, when I tried to cancel one of the two overlapping reserva
"Thank you for your efforts to resolve my reservation confirmation issue."
I made an early reservation through Agoda at Saphire Resort to take advanta...ge of lower pricing. My booking (reservation number 1455897400) was fully c
