Agoda Refuses to Reactivate Booking After Accidental Cancellation

I accidentally canceled my reservation (#690186947) for Crowne Plaza Copenhagen Towers by IHG through Agoda. Since the free cancellation window had passed, I wanted to reactivate the booking, but the system would not allow it and treated the request as a brand-new reservation, demanding that I pay all over again.

When I contacted Agoda customer support, their AI assistant stated that since I initiated the cancellation, I would have to rebook under the standard cancellation policy and no refund would be issued. However, this was not an intentional cancellation—it was an honest mistake. Despite simply asking to reactivate my existing reservation, they showed zero flexibility.

I demand that my existing reservation be reactivated without requiring any additional charges, or that Agoda offer a fair solution to resolve this issue. Otherwise, I request a full refund for the canceled booking.