After years of using your platform for every single trip, you've completely victimized me and my family. I booked two rooms for a family vacation, but only one room was confirmed and reserved. The second room was not confirmed, and since my family can't vacation in separate hotels, I requested a cancellation for both. Yet, you refused to cancel and proceeded to charge the full amount!
I absolutely do not forgive this. If there wasn't space for the second room, why did you even allow me to select it in the first place? This is a blatant bait-and-switch. My reservation number is 1910807375.
Agoda, you need to refund my money immediately! If my refund isn't processed, I will never use this app again, despite being a loyal, long-time Agoda customer.
Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I can...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
I made a single hotel reservation through Agoda, and the stay has not yet occurred. However, when I checked my account today, I noticed that the same amount was charged again without my knowledge or consent. This duplicate charge is highly frustrating and completely unacceptable. I did not authoriz...
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