Agoda Refused Refund for Rest Chinatown Hotel Singapore Booking
On October 20, 2025, I made a reservation through Agoda.com for the Rest Chinatown Hotel in Singapore (Reservation No: 1944913099). The total cost of the reservation was $71, which I paid by credit card.
I later tried to cancel my booking, but my cancellation request was rejected by Agoda.com. While the booking terms did not include a free cancellation policy, I explained that the hotel is always fully booked and kindly asked for assistance, as the room could easily be resold. Despite this, no solution was provided.
I have never experienced a similar issue before. I expect Agoda.com to resolve this matter and refund the full amount I paid for the reservation.
You have no translation and you are a global company. On October 20, 2025, I attempted to cancel my reservation at the China Town Hotel, Singapore, through agoda.com. Reservation number: 1944913099. The total amount of the reservation was ₺2995.68, paid by credit card. My cancellation request was rejected by agoda.com. The cancellation terms of my reservation did not include a free cancellation option; however, they stated that it was always fully booked and therefore support could be provided. Despite this, no solution was offered. I have never experienced a similar problem before. I am still waiting for agoda.com to resolve my complaint and refund the amount I paid.
We appreciate your time to answer our phone call earlier and we apologize to hear that your concern is not resolved. We assure that we have spoken with the hotel today but were advised to call back tomorrow as their manager is not available at the moment. First, we have received the response from the hotel, and we will update you as soon as possible over email. We appreciate your kind patience while we are actively working on your case. Thank you.
