Agoda Changed My Hotel Booking Date and Did Not Allow Cancellation
I booked a hotel through Agoda because of a good discount, but instead of the date I selected, the site automatically chose its own current date. I made the payment, but it confirmed the site’s date, not mine. I tried to cancel and have been writing for hours with no response. When I attempted to correct the date, I was told that if I don’t go on the selected date, it cannot be canceled and no refund will be given. Because of their system error, people are being victimized. I took a screenshot as proof. You cannot make any changes or cancellations in any way. I definitely do not recommend it, as you will end up being victimized.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterwards. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and let us know how we can assist you by replying to our email. Thank you for your understanding and we look forward to your email. ^Rosie
Send it to this address, I couldn't open the other one.
We can only send emails to the registered email address. For further assistance, please check your inbox and reply to our email. If you need more help, please do not hesitate to let us know. ^Rosie
