I booked a hotel reservation through their app, but due to issues with the hotel itself, we were told we couldn't stay there. So, I immediately submitted a cancellation request and booked a different hotel for the same dates.
The problem is, when I tried to cancel one of the two overlapping reservations, I couldn't find anyone to actually speak with! It seems they don't even have a representative office in Türkiye. Their system just gives me a generic warning when I try to complain about the redirection.
Agoda.com, you need to provide real customer support and allow me to cancel my unwanted reservation! It's unacceptable to leave customers stranded when problems arise, especially with duplicate bookings. Process my cancellation and refund my money now!
I made two separate reservations on Agoda for the same hotel, but when I arrived, the hotel could only find one booking in their system. They checked ...
I booked a stay at Duck Hotel through Agoda for February 21-22. During payment, I encountered an error message stating that the payment did not go through. Since the transaction was unsuccessful, I used a different credit card to rebook the room and successfully completed the reservation. However, w...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I made a hotel reservation through Agoda.com. The payment was made upfront, but I accidentally entered the wrong date. There is no Turkish customer representative to contact. While trying to resolve the issue, I ended up canceling the reservation I had already paid for. Later, I spoke with a foreign...
Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I can...
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