My name is Ömür Ö*** S***. I made a reservation through Agoda at B&B HOTEL Paris 17 Batignolles for myself and my wife, Nurdan S***, under the reservation number 1703547014, with check‑in on 28 March 2026 and check‑out on 30 March 2026. After completing this reservation, I had a serious motorcycle a...
I made a half-board reservation through Agoda for Midan Hotel Jeddah, for two people, for 9 nights between March 12 and March 21, 2026, under reservation number 1688246124. The total amount I paid was ₺77,600 (approximately ₺6,500 per night), and the reservation clearly included breakfast and dinner...
I made a reservation through Agoda for a Deluxe Premier Room at Pullman Hotel Singapore under booking number 1992988758. I contacted Agoda today because I need to change the lead guest name on this reservation and I requested that this be done without any extra charges. However, despite reaching out...
I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple ...
I purchased a San Diego Zoo voucher through Agoda on 3/10 and experienced a serious problem with your payment system. When I attempted to make the purchase, Agoda’s payment page failed to load properly. There was no confirmation screen, no email, and no indication that the transaction had been compl...
I had a reservation at Central Saigon Apartment, Sonder House in Ho Chi Minh City, booked via Agoda for the dates 13 March to 16 March. Two days before my stay, on 11 March, I received a message asking me to cancel my reservation. Following this request from the property, I cancelled the booking. No...
I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
"Thank you for eventually sorting my problem out"
"On 6 March, I made a reservation Via Agoda for this Konağı in Mardin for 17–19 April, in the amount of 8,014.38 TL. My Agoda reservation id is 1705336206, and the payment was made by card ending with 4010. On the same day, 6 March, I submitted a request through Agoda to cancel this reservation with a full refund. Before create the cancellation request, I contacted the Hotel directly. The Hotel clearly states that they had no available rooms for dates, that they would approve my cancellation request without any problem, and that they would not cause me any inconvenience. However, in the e‑mail I received from Agoda, I was informed that my cancellation request had been rejected by the Hotel and that my reservation was still confirmed. When I contacted the Hotel again, they told me that they had not received any e‑mail or cancellation request from Agoda. They also states that if such a request had reached them, they would have approved it. On the Agoda Side, I cannot reach any phone number or e‑mail address, so im unable to open a support Ticket and convey the issue I experiencing directly. I believe that this cancellation request, which the Hotel approve, has been in correctly rejected due to an issue in the Agoda system. I request that my reservation be cancelled and that the full amount of 8,014.38 TL be refunded to my card ending with 4010. I kindly ask that the cancellation process be urgently reviewed by also taking the Hotel’s statement into account"
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533...
I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda c...
I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dwarka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total...
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv...
As the owner of Royal Suites-Sky, I am reporting that Agoda is publishing very misleading information about my property on its website. On the Agoda page for Royal Suites-Sky, there is a section titled “Unleash Your Inner Athlete at Royal Suites-Sky's Sports Facilities,” which is completely false. R...
On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Hakan Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part...
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sunday, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti...
I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...
While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...
I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...
I made a hotel reservation via Google Maps through Agoda, and the payment was successfully deducted from my Touch ’n Go eWallet in the amount of RM210.71. The booking was for Pacific Express Hotel Central Market with Booking ID 1977627479. However, I mistakenly entered the wrong email address during...
Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope...
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...
I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...
Agoda is an online travel booking platform that offers a wide selection of accommodations, including hotels, resorts, apartments, and vacation homes. Founded in 2005, Agoda is headquartered in Singapore and operates in over 70 countries. The platform is available in multiple languages and offers a user-friendly interface for travelers to search and book their ideal accommodations easily. Agoda also offers a loyalty program called Agoda Rewards, which allows customers to earn points on their bookings and redeem them for future discounts. With a focus on providing competitive prices, Agoda has become a popular choice for travelers worldwide.