I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple connecting flights being cancelled or delayed, I was unable to check in on 13 March and only managed to arrive on 15 March 2026. When I arrived, the motel understood my situation and cancelled my booking without any penalties or charges. They also issued a receipt clearly stating that they had not charged anything for my stay. Based on this, on 15 March 2026 I contacted Agoda via the mobile app and email, submitted the receipt from the motel, and requested a full refund of my prepaid booking. Initially, Agoda informed me that they had tried to call the property but received no response. Later, they stated that they did reach the motel and that the property agreed to a full refund. Despite this, Agoda then said that the cancellation receipt from the motel was not sufficient for refund approval and asked me to obtain an email from the property. I followed their instructions, and the motel sent an email clearly authorizing a full refund and confirming they had not charged anything. Even after providing both the official receipt and the email confirmation from the motel, I still have not received my refund of SAR 5,286.29 (USD 1,408.81), and Agoda has stopped responding properly to my requests despite my written communications through the app and email. I find it unacceptable that, although the property has clearly confirmed they did not charge me and have explicitly authorized a full refund, Agoda is still holding my money. I request that Agoda immediately process a full refund of the amount I paid for this reservation, SAR 5,286.29 (USD 1,408.81), and provide a clear written confirmation of the refund and an explanation for the delay and contradictory handling of my case.
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...
I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
I booked a stay through Agoda for Ibis Porto Centro Mercado do Bolhão Hotel in Portugal for November 24–30, 2025, under reservation number 1660035534. I specifically selected the “Free Cancellation” filter when making the reservation. However, Agoda charged my Mastercard 19,688.56 TL immediately—wit...
I made a reservation through Agoda to stay at Signature 1 Hotel Tecom Dubai from November 4, 2025, to November 9, 2025, for a total of $663 USD. My booking details are as follows: Book ID: 5870*19** and Booking Reference Number: 20381312. I completed the payment with my credit card and have both the...
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